Last updated: 25 September 2026 · Applies to all paid membership plans on vivahabharath.com.
All plans (Silver, Gold, Platinum, Elite) are one-time purchases for a fixed duration. They do not auto-renew, and we never charge your payment method again without a fresh purchase. When your plan ends, your account simply returns to the free tier — your profile is never deleted for non-payment.
You may request a full refund within 7 days of purchase, provided the plan's premium benefits are substantially unused (as a guide: fewer than 5 contact reveals used and no premium horoscope report generated). This mirrors your right to a cooling-off period on digital services.
Where a technical fault on our side prevented you from using a paid feature, we will refund or extend the plan regardless of the window — just write to us.
Email grievance@vivahabharath.com from your registered email ID with your payment reference (order ID from your invoice). We acknowledge within 24 hours and resolve within 7 business days. Approved refunds are returned to the original payment method via Razorpay and typically reflect in 5–10 business days depending on your bank.
You may close your account at any time from your profile settings or by writing to the Grievance Officer. Closing an account does not by itself create a refund right beyond clause 2. Certain records (such as the registration IP address) are retained after closure where the law requires — see our Privacy Policy.